Delivery and Returns Policy

Refund & Returns Policy

All products sold by Heartsafe Medical are new and are covered by a full manufacturer’s warranty, which is a minimum of 8 years on all defibrillator models.

If at any stage during this warranty period you have technical issues with the device, each of the manufacturers offer direct after sales service & support.

At Heartsafe Medical, we only deal with approved medical devices and products, which are all manufactured in Therapeutic Goods Administration (TGA) licenced facilities. As a result, we cannot offer refunds where customers have “changed their mind”, as we cannot validate the chain of custody and offer the product for resale.

​In dealing with medical devices, our quality control standards are of the highest standard. You can take confidence that your goods are shipped in a perfect condition. We do ship goods using well regarded national common carriers to ensure your shipment is protected. If for some reason the goods arrive damaged, rest assured we will take all care to ensure you receive the goods you paid for, in a fully working and new condition.